Z - BOOK

What they need When they have What they want !

“Once upon a time in the kingdom of hospitality, a revolutionary idea was born Z-BOOK, not just a welcome, but a storyteller,a token of love, and a cherished memento.” Live - Re - Live

OUR PURPOSE

CAPTURE THE MOMENTS TO RE- LIVE THE DESIRE At the core of Z-BOOK lies a simple yet profound purpose -Redefining luxury by seamlessly blending innovation and tailor-made experiences. Z-BOOK delights the guests with personalized welcome and departs with them as a universally accepted souvenir, creating an emotional connection for a lifetime. We believe that Z-BOOK as a symbol of innovation in the industry, establishes new benchmarks for luxury experiences. By creating and capturing priceless moments, it allows guests to revisit them whenever they desire. Z - BOOK Live - Re - Live

OUR ORIGIN

Z-BOOK : RESOLVING THE CONUNDRUM

Inconsistency across all phases of guest cycle impacting guest satisfaction

Among the complaints raised, 30% to 40% are from pre arrival and arrival phase, transportation and check-in being the common reasons

The guest's unfavorable first impression causing continued dissatisfaction throughout their stay Once an unhappy guest departs, they are unlikely to return.

Once a guest departs, there is no further bond or connection linking them to the hotel

The absence of a product or service that initially impresses the guest and continues to do so until after departure.

WHY IT MATTERS

- Hotel’s brand loyalty affected due to unpredictability

- An unhappy guest in first or second phase continues to be it till departure and ruins all other phases also

- Around 20 to 25 department’s effort to make guests happy spoiled by one person

- Effects the morale of remaining staffs and will hesitate in good service

THE SOLUTION IT DEMANDS

A new process for check-in reducing guest complaints

A product or service to create first impression and continues to make him happy till departure

A product or service that helps maintain bond with those guest who left

WHAT SETS IT APART !!

Introduces a process in the hospitality industry which replaces the conventional procedures right from personalized welcome at check-in extending till post departure. It ensures engagement in every phase of the guest’s cycle creating an emotional connection with the hotel

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Introduces a process in the hospitality industry which replaces the conventional procedures right from personalized welcome at check-in extending till post departure. It ensures engagement in every phase of the guest’s cycle creating an emotional connection with the hotel

Creates emotional connection through personalising experiences

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Creates emotional connection through personalising experiences

Establishes new benchmarks for luxury experiences

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Establishes new benchmarks for luxury experiences

Offering the industry the power to elevate guest satisfaction

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Offering the industry the power to elevate guest satisfaction

Integrating guest’s feedback and social media posts by resharing their posts along with feedback given at the check-out

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Integrating guest’s feedback and social media posts by resharing their posts along with feedback given at the check-out

— Z-BOOK ISN'T JUST A PRODUCT; IT'S A COMMITMENT TO CRAFTING EXTRAORDINARY MOMENTS.

— Z-BOOK ISN'T JUST A PRODUCT; IT'S A NOVEL CONCEPT WHICH OFFERS THE UNPARALLELED ADVANTAGE OF FULFILLING NUMEROUS NEEDS IN ONE SOLUTION

Z-BOOK

WHAT IT INCLUDES

- Personalized with name & room no. printed - Slot for functioning access card in last page - Check-in & Check-out stamp - Space for affixing guests’ photo alongside name,which could be laminated with transparent adhesive - Stamps denoting entry in amenities/activities - Feedback form in the last page to collect at Check-out - Journal space for documenting experiences - The inside pages for printing tailor made content among diverse options - Shopping guide for guests

HOW IT DOES

1. CHECK - IN

2. OCCUPANCY

3. CHECK - OUT / FAREWELL

4. POST DEPATURE

ATLANTIS AQUAVENTURE

Besides rooms, Z-BOOK can be implemented in Aquaventure to be given as a souvenir to the guests:

REVENUE STREAM

Brand partnership

Sale as Souvenir

Promoting Atlantis Boutiques & Other Services

WHY Z-BOOK ?

1. Emotional connection through personalisation

2. Gathering feedback

3. Personalized universally accepted souvenir at no cost

4. The shopping guide & brand partnerships

5. Enhanced Guest Engagement

6. Generic edition sale at online & offline platform

7. Global Media Attention

8. Having an a “world away from everyday” approach

9. Devoted Customers

10. Social media engagement & visibility

11. Pioneer of the concept

JOIN THE Z-BOOK REVOLUTION:

LET’S BEGIN THE JOURNEY TO TRANSFORM YOUR GUEST EXPERIENCE !!

In conclusion, Z-BOOK aligns seamlessly with Kerzner's commitment to excellence and forward-thinking approach to hospitality. We eagerly anticipate the opportunity to collaborate. While the proposal covers comprehensive details, certain aspects would be best presented in person to provide a more thorough understanding. For instance, the problem Z-BOOK solves is not limited to the one mentioned here. There are more relevant problems for which Z-BOOK serves as the solution. We look forward to presenting these insights in person, along with Z-BOOK's physical and visual demo. Therefore, we are confident that our collaboration could bring significant value to Kerzner and set new standards within the industry.

CONNECT US

info@zhub.live

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